The user needs to have full control permissions to CHAX Program and the CHAX Database folder.

Please follow the instructions below to assign full controls:

To the CHAX Program:

  1. Go to C:\Program Files (x86)\CHAX Inc\CHAX (for 64 Bit Computers)
  2. Go to C:\Program Files\CHAX Inc\CHAX (for 32 Bit Computers)
  3. Right Click on file 'CHAX8.exe'
  4. Click on Properties
  5. Click on Security
  6. Click on Edit
  7. Check the checkbox 'Full Control - Allow' for all the Users
  8. Click on Apply / Save

To the CHAX Database folder:

  1. Go to the Database Path (The default Database Path for CHAX is C:\ProgramData\Chax Inc\chaxdata)
  2. Right Click on folder that contains the Database files (Default is C:\ProgramData\Chax Inc\chaxdata)
  3. Click on Properties
  4. Click on Security
  5. Click on Edit
  6. Check the checkbox 'Full Control - Allow' for all the Users
  7. Click on Apply / Save

NOTE: If both share permissions and file system permissions are set for a shared folder, the more restrictive permissions apply when connecting to the shared folder.

For more information on setting proper shared folder permissions, visit the Microsoft Technet

You can refer to the below instructions to check the database location of CHAX Program:

  1. Open CHAX
  2. Click on Help / About