This error occurs because of incomplete / incorrect database path for the Program.
Please follow the instructions below to update the program data path:
Open the folder C:\ProgramData\Chax Inc\XMLDIR
- Right click on file 'chax.xml' and open with Notepad
- Change the database path written between the key <DataHome>C:\YOUR-DATA-PATH-HERE\</DataHome>
- Save and close the file
If your Database is on a shared network DRIVE, then you need to enter the complete server folder path. For example: \\servername\serverfolder\chaxdata\
The default database location for the CHAX Program is C:\ProgramData\Chax Inc\chaxdata\
NOTE: To make these changes, you need to have Admin Rights to the machine.