If you are constantly getting the error message “error opening group file” and MultiCHAX cannot print, your printer driver may not be available or compatible.
Please follow these instructions:
- Go to C:\MultiCHX\temp
- Delete all the files from Temp Folder
- Temp folder should always remain empty
- Open MultiCHAX
- Click on Change Printer
- Select your MICR Printer
NOTE: Please make sure that when selecting a printer within MultiCHAX, DO NOT SELECT the MultiCHAX Virtual Printer. Only select the MultiCHAX Virtual Printer in your accounting software.