MultiCHAX Troubleshooting

MultiCHAX will not print checks (unresponsive)
On some occasions, MultiCHAX may become unresponsive and not print your checks. When this happens, try the following: Close MultiCHAX (use the task ma...
Wed, Oct 4, 2017 at 4:08 PM
MultiCHAX does not launch after printing
When MultiCHAX does not launch AUTOMATICALLY after printing to the MultiCHAX Virtual Printer, the application is probably being blocked by your antivirus or...
Wed, Oct 4, 2017 at 4:12 PM
Printer error in establishing MICR Check Tray
To fix the error, first you will need to change your default check laser/inkjet printer to a printer that is ONLINE, can print from other applications, and ...
Wed, Oct 4, 2017 at 4:14 PM
Error Opening Group File
If you are constantly getting the error message “error opening group file” and MultiCHAX cannot print, your printer driver may not be available or compatibl...
Wed, Oct 4, 2017 at 4:15 PM
Error Password Database Busy
The error “Error Password Database Busy” will display if the user cannot access the database files due to incorrect file permissions. The User needs to ...
Wed, Oct 4, 2017 at 4:16 PM
Moving MultiCHAX to a new workstation
Follow these instructions to move MultiCHAX to another workstation: Open MultiCHAX on the OLD machine Click on HELP - ABOUT Make a note of the ser...
Wed, Oct 4, 2017 at 4:16 PM
Moving MultiCHAX to a shared network drive
Follow these instructions to move MultiCHAX to shared network drive Copy and paste your MultiCHAX database folder to a new shared network folder Open M...
Wed, Oct 4, 2017 at 4:17 PM
Moving fields on check
Open MultiCHAX and click on SETUP from the main menu Click on SELECT CONTROL > EDIT THIS CONTROL Find the field you wish to move under OUTPUT CONTROL Mak...
Wed, Oct 4, 2017 at 4:18 PM
How to remove the box printing around the word date
Open MultiCHAX Select SETUP > Select Control > Edit this Control > Set Descriptive Printing Select NO under “Print Alignment Box” Save your...
Wed, Oct 4, 2017 at 4:19 PM
How to print a record of all checks printed
Open MultiCHAX Click on Setup Click on Maintain Users Go to Admin User Enter a New Password in the field 'Change Check Transaction File Passw...
Wed, Oct 4, 2017 at 4:19 PM